Where does your field service operation sit on the maturity curve?
A short, adaptive diagnostic that compares your scheduling, mobile, asset, customer, data and technology capabilities against industry peers — and shows you the highest-impact moves to make next.
Six dimensions, one clear picture
Workforce scheduling, mobile enablement, asset management, customer experience, data & analytics, and technology integration — measured on a defensible 1–6 maturity scale.
Benchmarked, not just scored
See how your organisation compares to peers in your industry and size band. Identify your strongest dimensions and the gaps that are quietly costing you margin.
Actionable report, ready to share
Walk away with a detailed PDF: dimension narratives, strategic recommendations tailored to your tier, KPI benchmarks, and a phased 6–18 month roadmap.
What we measure
A field service-specific framework developed by ProQuest Consulting, part of the Decision Inc. Group, grounded in 13 years of experience deploying Field Service Management solutions across manufacturing, energy and utilities, retail, health and life sciences, building services and telco industries.
Ready to see where you stand?
The assessment is adaptive — you'll only see questions relevant to your business. Results display instantly.
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Dimension snapshot
Your score (navy) vs. industry average for your segment (blue outline).
Where you lead
Your three strongest dimensions.
Where you can move next
Largest gaps to industry peers.
Detailed dimension scores
Unlock your detailed report
Get a personalised PDF with dimension-by-dimension recommendations, KPI benchmarks for your industry, and a phased roadmap for the next 6–18 months.
🔒 Strictly confidential. Your answers, contact details and organisation name are never shared with third parties and never attributed to you or your organisation without your consent. Anonymised, aggregated data may be used to build industry benchmarks.
- Tier-specific strategic recommendations
- 12 operational KPI benchmarks (FTF, MTTS, NPS, utilisation, etc.)
- Suggested 6/12/18-month maturity roadmap
- Optional 30-minute review with a Decision Inc. field service advisor
Your report is ready
We've generated your personalised Field Service Maturity report. A copy has also been sent to your email. One of our Field Service experts will reach out shortly to offer a 30-minute review.
Want to retake or share? Start a new assessment.